Last Updated: September 5, 2025

At 2B Bio Beauty USA, we are committed to providing high-quality products to licensed skincare professionals. We understand that on rare occasions, a return may be necessary. Please review our policy carefully before making a purchase.

1. Return Eligibility

• You may request a return within 14 days of the delivery date.
• To be eligible for a return, the product must be unopened, unused, and in its original, sealed packaging.
• We cannot accept returns for products that have been opened or used, as we cannot guarantee their integrity or safety once the seal has been broken.

2. Final Sale Items

• All sale items are considered final sale and do not qualify for a refund or return.
• We take extra care to ensure these products are in excellent condition when they are shipped.

3. The Returns Process

• If you wish to initiate a return, please contact us at [email protected] with your order number and the reason for the return.
• All returns are handled on a case-by-case basis. We will communicate with you directly to discuss the return and the resolution.
• Approved returns may be subject to a restocking fee, which will be determined on a case-by-case basis. This fee is typically around 30% but may be more or less depending on the circumstances.
• You are responsible for all costs associated with return shipping.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund and the exact amount will be communicated and processed on a case-by-case basis. The refund will be applied to your original method of payment.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

For any questions regarding this policy, please contact our customer support team.