Last Updated: June 1, 2025.

At 2b Bio Beauty USA, we are committed to providing you with high-quality beauty products and a satisfying shopping experience. We understand that sometimes a product might not be exactly what you expected. This policy outlines our guidelines for returns, refunds, and exchanges.

By making a purchase on www.2bbiobeautyusa.com, you agree to the terms of this policy.

1. Our Return Policy

We accept returns of most unopened and unused products within 14 days of the original purchase date.

Eligibility Criteria for a Return:

  • Timeframe: Your return request must be initiated within 14 days of the delivery date.
  • Condition: Products must be returned in their original, unused, and undamaged condition. This includes all original packaging, seals, and any accompanying accessories or free gifts.
  • Proof of Purchase: A valid order number or proof of purchase from 2b Bio Beauty USA is required.

Non-Returnable Items:

For hygiene and safety reasons, certain items are final sale and cannot be returned unless they arrive damaged or defective. These include, but are not limited to:

  • Products that have been opened, used, or tampered with.
  • Products with broken seals.
  • Gift cards.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Free gifts or promotional items.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within the 14 day return window.
  2. Provide Information: In your email, please include:
    • Your full name
    • Order number
    • The name(s) of the product(s) you wish to return
    • The reason for your return
    • Photos of the product(s) if they arrived damaged or defective.
  3. Return Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Do not send products back without an RMA number, as they will not be accepted.

3. Return Shipping

  • Customer Responsibility: For returns due to a change of mind or incorrect order placed by the customer, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Our Responsibility: If the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product), we will provide you with a pre-paid return shipping label.

4. Inspection and Refund Processing

Once your return is received and inspected by our team, we will send you an email notification to confirm that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
  • Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition, damaged for reasons not due to our error, or returned after the [Number] day return window.
  • Refund Method: Refunds are issued to the original payment method used for the purchase. We do not offer cash refunds.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired product. This ensures you get the exact item you want without delay.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately within [Number, e.g., 48-72] hours of delivery.

  • Provide Evidence: Please include your order number and clear photos/videos of the damaged, defective, or incorrect item and its packaging.
  • Resolution: We will promptly review your claim and, if verified, will arrange for a replacement to be sent at no additional cost to you, or issue a full refund, depending on product availability and your preference. You may be asked to return the damaged/defective/incorrect item using a pre-paid shipping label provided by us.

7. Missing or Lost Packages

If your package is marked as delivered but you have not received it, please:

  1. Check around your property, with neighbors, and with your local post office or carrier.
  2. Contact our customer service team within 7 days of the “delivered” scan. We will assist you in opening an investigation with the shipping carrier. Please note that investigations can take [Number, e.g., 7-10] business days or more. We are not responsible for packages that are stolen after delivery.

8. Changes to This Policy

We reserve the right to modify this Returns & Refunds Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

9. Contact Us

For any questions or concerns regarding our Returns & Refunds Policy, please contact us at:

2b Bio Beauty USA Customer Service Email: [Your Customer Service Email Address, e.g., [email protected]] Phone: [Your Customer Service Phone Number (Optional)] Address: [Your Company’s Physical Address (Optional, for official correspondence)]