Last Updated: [Insert Date]

At 2B Bio Beauty USA, we are dedicated to ensuring a smooth and efficient shipping process for our licensed skincare professionals. Here is a guide to our shipping and delivery procedures.

1. Order Processing

  • All orders are processed and prepared for shipment from our California warehouse.
  • Orders placed on a business day (Monday-Friday, excluding holidays) will be processed within 1-2 business days before they are handed off to our shipping partners.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

We ship to all locations within the United States. Shipping rates are calculated at checkout and are based on the weight of your order and your shipping address.

We offer various shipping methods to meet your needs:

  • Standard Shipping: [List the typical delivery time frame, e.g., 5-7 business days]
  • Expedited Shipping: [List the typical delivery time frame, e.g., 2-3 business days]
  • Overnight Shipping: [List the typical delivery time frame, e.g., 1 business day for orders placed before a certain time]

Note: Delivery times are estimates and are not guaranteed. They do not include our order processing time.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s journey directly on the carrier’s website.

4. Damaged or Lost Packages

While we take great care in packaging your order, sometimes issues can occur during transit.

  • Damaged Packages: If your package arrives damaged, please take photos of the package and the damaged items, and contact our customer support team immediately at [Insert Your Support Email Address] with your order number.
  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first. If the issue is still unresolved, contact our customer support team for assistance. We are not responsible for packages that are lost or stolen after they have been confirmed as delivered by the carrier.

5. Shipping Restrictions

  • We only ship to destinations within the United States.
  • We do not ship to P.O. Boxes. Please provide a physical street address for delivery.

For any further questions about your order, shipping, or delivery, please contact our support team at [email protected]